Gestión de calidad en el proceso de producción de la planta purificadora de agua Aqua Alemi Quality management in the production process of the aqua Alemi Water purification plant

Abstract

The present research focuses on the analysis of the management and quality control in the production processes carried out in a water purification plant for domestic and residential consumption, for which the planning, organization and supervision phase was considered essential. This is important because it contributes to improving efficiency, guarantees purity and ensures quality standards for health and consumer satisfaction. The objective was to evaluate the quality management in the production carried out by the Aqua Alemi purification plant, located in Jipijapa, province of Manabí, Ecuador. The methodology adopted for this research was non-experimental and with a mixed approach, from the inductive and deductive methods, thus allowing a comprehensive view of the activities of the aforementioned facility. The theoretical and methodological support of the study was mainly based on recently published bibliographic research, basically from the last 5 years, all available online. Qualitative data were collected through an interview supported by an information record sheet, while a questionnaire survey was carried out to obtain quantitative data by means of a questionnaire, addressed to a sample of workers at the aforementioned plant. The results of the analysis revealed deficiencies in the quality management of the aforementioned company, which implies the imperative need to implement strategies that help strengthen its operability and operation in general. In conclusion, it is necessary to optimize its processes to ensure a product of excellent conditions and achieve an efficient performance in the market